Effective Date: 01/01/2025

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1. IntroductionAt Condiments & Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our website and purchase our products. By using our services, you agree to the terms outlined in this policy, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) for EU customers.

 

2. What Information We CollectWe collect both personal and non-personal information to enhance your shopping experience. The information includes but is not limited to:Personal Information:NameEmail addressPhone numberBilling and shipping addressPayment details (processed securely via third-party payment processors)Any other details provided when making a purchase or inquiryNon-Personal Information:Browser type and versionIP addressDevice and operating system informationWebsite browsing behaviour (via cookies and analytics tools)

 

3. How We Collect InformationWe collect your information in the following ways:When you purchase products from our website.When you subscribe to our newsletter or marketing communications.When you contact us via email, phone, or online forms.When you browse our website (collected through cookies and analytics tools).

 

4. Why We Collect Personal InformationWe collect your data to:Process and fulfil your orders.Provide customer support and respond to inquiries.Improve our website and enhance user experience.Send promotional offers (if you opt-in).Ensure compliance with legal obligations and prevent fraud.

 

5. How We Use, Store, Share, and Disclose Your InformationUse of Information:We use your information only for purposes necessary to provide you with our services.Storage & Security:Your data is stored securely using industry-standard protection measures.We take reasonable steps to protect personal information from unauthorised access, modification, or disclosure.Sharing Information:We do not sell or rent your personal information. However, we may share your data with:Service Providers: Payment processors, shipping companies, and analytics services.Legal Authorities: If required by law, for fraud prevention, or to protect our business rights.

 

6. Communication with Site VisitorsWe may contact you via email, phone, or SMS for order confirmations, customer support, and marketing purposes (if you opt-in).You can opt out of marketing communications at any time by using the "unsubscribe" link in emails or contacting us.

 

7. Do We Collect Information from Minors?Our website and products are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that we have unintentionally collected data from a child, we will delete it immediately.

 

8. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to:Analyse website traffic.Personalise content.Improve security.You can manage your cookie preferences through your browser settings.

 

9. Data Retention PolicyWe retain personal information for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, and reporting requirements. You may request deletion of your data where applicable.

 

10. Privacy Policy UpdatesWe may update this policy periodically. Changes will be posted on this page with the updated effective date.

 

11. Contact InformationIf you have any questions about this policy or wish to exercise your rights regarding your data, please contact us via the contact us page.